This Legal section governs the use of this website and all services provided by Ductworx Furnace Cleaning Ltd. (“Ductworx,” “Company,” “we,” “us,” or “our”) to any individual or entity (“Customer,” “you,” or “your”). This applies to all residential and commercial services, whether booked online, by phone, email, text message, or in person.

By accessing this website, requesting information, booking services, approving quotes, communicating with us, or permitting services to proceed, you acknowledge, accept, and agree to the terms, conditions, disclosures, and limitations set out below.

1. Nature of Services

Ductworx provides professional HVAC-related maintenance services, including but not limited to:

• Furnace and duct cleaning
• HVAC system cleaning
• Dryer vent cleaning
• Related inspection and maintenance services

All services are maintenance and cleanliness services only. Services are limited strictly to the scope described in the estimate, work order, booking confirmation, or invoice.

2. No Guarantee of Results

Due to the nature of HVAC systems and environmental variables, Ductworx does not guarantee:

• Complete removal of dust, debris, allergens, mold spores, bacteria, or contaminants
• Improvements to indoor air quality, airflow, system efficiency, or health outcomes
• Resolution of odors, respiratory symptoms, or mechanical issues

Results vary depending on system age, condition, design, prior maintenance, renovations, occupancy, pets, smoking, construction debris, and environmental factors beyond our control.

3. Health & Medical Disclaimer

Ductworx does not provide medical, environmental health, or indoor air quality certification services.

No statements, representations, or recommendations made by Ductworx or its technicians constitute medical advice or health guarantees. Customers with health concerns must consult qualified medical or environmental professionals.

4. Hazardous Materials Exclusion

Ductworx does not perform mold remediation, asbestos abatement, vermiculite removal, or hazardous materials handling.

If hazardous or suspected hazardous materials are identified, Ductworx reserves the right to immediately suspend or terminate service. All charges incurred up to that point remain payable.

5. Technician Qualifications & Authority

Ductworx technicians are trained and operate in accordance with internal standards and industry best practices.

• Technicians are not authorized to:
• Modify pricing or fees
• Waive charges
• Provide warranties or guarantees
• Alter legal terms
• Enter into binding agreements on behalf of Ductworx

Any technician observations or opinions are informational only and do not constitute professional engineering, legal, or medical advice.

6. Customer Responsibilities

The Customer is responsible for:

• Providing safe, lawful, and unobstructed access to all service areas
• Ensuring utilities (power, heat, ventilation) are operational
• Disclosing known system defects, hazards, or access limitations
• Securing pets and occupants
• Protecting personal property and valuables

Delays, additional work, or inability to complete service due to restricted access, unsafe conditions, or undisclosed issues are the Customer’s responsibility and may result in additional charges or service refusal.

7. Pre-Existing Conditions

HVAC systems may contain pre-existing or concealed defects, including deteriorated ductwork, corrosion, improper installation, loose connections, or fragile components.

Ductworx is not responsible for damage caused by normal wear and tear, system age, improper installation, prior modifications, or latent defects. Pre-existing conditions may be documented.

8. Documentation, Recording & Evidence Collection

To ensure quality assurance, transparency, billing accuracy, and dispute resolution, Ductworx may collect Documentation, including:

• Audio recordings of inbound and outbound telephone calls and electronic communications
• Photographs and video of HVAC systems, ductwork, vents, service areas, pre-existing conditions, contamination levels, and completed work

Documentation may be used for:

• Verification of services performed
• Justification of additional work or charges
• Dispute resolution, collections, insurance, or legal proceedings
• Internal training and quality control
• Documentation is not used for marketing without separate express consent.

Refusal to permit reasonable documentation may result in refusal, limitation, or termination of service, and Ductworx shall not be responsible for disputes arising from lack of documentation.

9. Fees, Charges & Pricing Structure

Pricing is based on standard systems and disclosed information at booking. The following charges may apply:

• Fuel & Operating Fee – to cover transportation, equipment operation, maintenance, and logistics
• Environmental & Disposal Fee – to cover waste handling, filter disposal, debris containment, and regulatory compliance
• Credit Card Processing Fee – where permitted by law and properly disclosed

Additional Charges – for multiple furnaces, zones, rooftop units, oversized or commercial systems, restricted access, excessive contamination, construction debris, or undisclosed conditions

All applicable fees will be disclosed prior to or at the time of service where reasonably practicable.

10. Payment Terms

Payment is due immediately upon completion of service, unless otherwise agreed in writing.

Unpaid balances may be subject to administrative fees, interest (where permitted), collection activity, and legal action as allowed under Alberta law.

11. Chargebacks & Payment Disputes

The Customer agrees not to initiate improper chargebacks or payment reversals.

Ductworx reserves the right to submit documentation, recordings, photographs, and service records to financial institutions to dispute chargebacks. Improper chargebacks may result in additional administrative fees and collection action.

12. Cancellations, No-Shows & Booking Fees

A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

Late cancellations or no-shows may result in a cancellation fee. At Ductworx’s sole discretion, such fees may be waived, enforced, or applied as a credit toward a future booking. Credits are non-transferable and may expire.

Commercial bookings may require deposits and may be subject to stricter cancellation terms.

13. Right of Refusal & Service Termination

Ductworx reserves the unrestricted right to refuse, suspend, or terminate service without liability due to:

• Unsafe, unsanitary, or hazardous conditions
• Aggressive, abusive, or inappropriate behavior
• Misrepresentation of system condition or scope
• Suspected hazardous materials
• Legal, safety, or compliance concerns

Charges for work performed and mobilization remain payable.

14. Insurance & Workplace Coverage

Ductworx maintains commercial general liability insurance and workers’ compensation (WCB) coverage as required by Alberta law.

Insurance coverage is maintained for the protection of Ductworx only and does not extend additional insured status to the Customer unless expressly agreed in writing.

15. Commercial Client Provisions

Commercial Customers represent that they have authority to approve services.

Ductworx is not responsible for disputes between landlords, tenants, property managers, or third parties. Commercial Customers agree to indemnify Ductworx against claims arising from site conditions, access restrictions, or third-party allegations not caused by Ductworx.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

• Ductworx shall not be liable for indirect, incidental, special, or consequential damages
• Liability, if any, is strictly limited to the amount paid for the specific service giving rise to the claim
• Ductworx is not responsible for loss of income, profits, business interruption, or loss of use

Nothing herein limits liability where such limitation is prohibited by law.

17. No Warranties

All services are provided “as is” and “as available.”

Ductworx expressly disclaims all express or implied warranties, including merchantability and fitness for a particular purpose, to the fullest extent permitted by law.

18. Indemnification

The Customer agrees to indemnify and hold harmless Ductworx, its owners, directors, officers, employees, contractors, and agents from any claims, losses, damages, costs, or expenses arising from:

• Customer negligence
• Unsafe property conditions
• Misrepresentation of system condition
• Third-party claims

Except to the extent caused by Ductworx’s proven negligence or willful misconduct.

19. Force Majeure

Ductworx shall not be liable for delays or failure to perform services due to events beyond its reasonable control, including weather conditions, equipment failure, supply disruptions, utility outages, road closures, or acts of God.

20. Electronic Acceptance & Binding Agreement

Booking services online, approving quotes electronically, confirming appointments by email or text message, submitting online forms, paying invoices, or permitting services to proceed constitutes legal and binding acceptance of these terms.

Electronic records, confirmations, and communications are deemed valid and enforceable under applicable law.

21. Website Use & Limitation of Reliance

Website content is provided for general informational purposes only and does not constitute professional, legal, medical, or technical advice. Website information does not replace an on-site assessment.

22. Intellectual Property

All website content, logos, trademarks, text, images, graphics, and branding are the exclusive property of Ductworx Furnace Cleaning Ltd. and may not be copied, reproduced, distributed, or used without prior written permission.

23. Privacy

Personal information is collected, used, retained, and protected in accordance with applicable Canadian privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) and, where applicable, PIPEDA. Full privacy practices are available upon request.

24. Governing Law & Jurisdiction

This Legal section, all services, and all disputes are governed by the laws of the Province of Alberta and applicable federal laws of Canada. Any legal proceedings shall be brought exclusively in Alberta, unless otherwise required by law.

25. Severability

If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.

26. Entire Agreement

This Legal section, together with any estimates, work orders, invoices, or written agreements issued by Ductworx, constitutes the entire agreement between the parties and supersedes all prior discussions or representations.

By using this website or permitting services to proceed, you acknowledge and accept these legal terms in full.